Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track and attach logs.
In-app feedback
In-App Feedback
App → Settings → Help & Feedback. You can attach redacted logs.
Frequently asked
1. How many AI triages do I get on the free plan?
Free includes 3 photo / symptom AI triages per week and up to 2 vehicles; service, fuel, cost logs and reminders are unlimited. The triage allowance resets each calendar week. Pro (in v1.1) unlocks unlimited triages and unlimited vehicles.
2. Is the AI triage reliable? Could it misdiagnose?
GaragePal gives informational guidance, not a diagnosis. For safety-critical systems — brakes, steering, airbags — we always attach a non-diagnostic disclaimer and recommend you consult a qualified mechanic, and we never give unsafe DIY instructions.
3. Where does my photo and data go?
When you run a triage, your photo or symptom text plus a brief summary of that car's recent records are sent in real time to a third-party AI provider (OpenAI, routed via our self-hosted AI gateway) to produce the result; they aren't retained beyond that and aren't used to train models. Everything else — your vehicles, logs, photos and triage results — lives in your own private account, with row-level security so only you can read it.
4. Do you sell my data or run ads?
No. We don't sell your personal data, we run no third-party ad or tracking SDKs, and we do no cross-app tracking. We declare "Data Not Collected" wherever that's true on the App Store privacy label.
5. How do I cancel my subscription?
Once Pro ships: iOS via Settings → Apple ID → Subscriptions; Android via Play Store → Profile → Payments & subscriptions. Cancellation takes effect at the end of the current billing period; you keep access until then.
6. How do I delete my account?
In-app: Settings → Account → Delete account. Deletion cascades across your vehicles, logs, photos and triage results — recoverable for 30 days, then permanently and irreversibly erased.